Terms & Conditions

Effective date: 19 October 2026

Welcome to The Good Span.

These Terms & Conditions ("Terms") apply to your use of The Good Span, including our website, the free personal evaluation, our memberships, the Member App and Practice Journal, guidance from your Pilot, access to specialists and partner offers, Longevity Live, member introductions, gatherings and any related services.

By completing the evaluation, creating an account or buying a membership, you agree to these Terms. If you do not agree, please do not use our services.

1. About The Good Span

The Good Span is a six-month longevity membership. It brings together science-backed practices, guidance from a trained human longevity guide (your Pilot), technology and a community of members, across six dimensions: nutrition, sleep, movement, mind, connection and prevention.

The Good Span is operated by PALIX UNLIMITED LTD, a private limited company registered in Malta under company registration number C101345, with its registered office at 187, Office 16, Wine Pressers Wharf, Marsa MRS 1912, Malta.

In these Terms, "The Good Span", "we", "our" and "us" refer to PALIX UNLIMITED LTD.

2. Who can join

To use The Good Span, you must:

• be at least 18 years old;
• provide accurate and complete information;
• keep your account details secure;
• use the service for personal, non-commercial purposes; and
• follow these Terms and our Community Guidelines.

You are responsible for all activity under your account.

3. The free personal evaluation

The evaluation asks about your habits, priorities, goals, available time and everyday life across the six dimensions. Based on your answers, we give you your Starting Position and a set of recommended practices.

The evaluation is free and does not commit you to a membership. Your Starting Position is a picture of where you are today. It is not a medical assessment, diagnosis or health score.

We use your answers to personalize your recommendations, as explained in our Privacy Policy.

4. Memberships

Every membership runs for six months and is built around your personal Good Span. Every membership includes:

• your Starting Position and personalized six-month Good Span;
• a welcome call with your Pilot to review and refine your Good Span;
• the Member App and Practice Journal;
• monthly Longevity Live sessions, with replays;
• member introductions and gatherings;
• access to selected specialists, products and services at preferred member rates; and
• a review of your New Position with your Pilot after six months.

We offer three memberships, Self, Core and Concierge, which differ in the level of Pilot support, specialist access, coordination and Quarterly Refuel credit included. The details, prices and commitment terms of each membership are shown on our Memberships page and at checkout. The terms shown when you buy your membership apply to it.

Membership benefits may develop over time as The Good Span grows. We will not reduce the core benefits of your membership during a paid period without telling you in advance.

5. One-month Self trial

Where offered, you can try the Self membership for one month at the price shown at checkout. The trial does not include Pilot support. At the end of the trial, it ends unless you choose a membership, or as otherwise stated at checkout.

6. Your Pilot

Your Pilot is a trained human longevity guide who helps you put your Good Span into practice, review your progress and adapt your practices. You start working with your Pilot once your paid membership begins. How often you speak to your Pilot, and how, depends on your membership.

Pilots are not doctors or licensed healthcare professionals and do not give medical, psychological or therapeutic advice. When a question needs deeper expertise, your Pilot may introduce you to a specialist.

We aim to reply to messages within a reasonable time. WhatsApp and other messaging support are not an emergency service.

7. Specialists and partner offers

Through The Good Span, you can access selected specialists, assessments, services and products, some at preferred member rates. Depending on your membership, some specialist consultations are included.

Specialists and partners are independent professionals and businesses. They are responsible for the services and advice they provide, and their own terms may also apply. We choose them carefully, but we are not responsible for their services, products or advice.

8. Quarterly Refuel

Core and Concierge memberships include Quarterly Refuel credit to spend on selected services and products. The amount depends on your membership.

Refuel credit has no cash value, cannot be exchanged for money or transferred to another person, and is subject to the conditions shared with you when it is issued. Any unused credit ends when your membership ends.

9. Technology and personalization

We use technology, which may include automated and AI-supported tools, to personalize your Good Span, suggest practices and support your progress.

Recommendations made with the help of technology are there to support you. They do not replace your own judgement, the guidance of your Pilot or professional advice.

10. The Member App and Practice Journal

You can use the Member App and Practice Journal to follow your practices and note how they are going. What you write in your Practice Journal stays private unless you choose to share it with your Pilot.

11. Community, Longevity Live and gatherings

Connection is part of The Good Span. To keep the community safe and welcoming, members agree to:

• treat others with kindness and respect;
• keep personal information shared by other members confidential;
• avoid harassment, discrimination or abusive behavior; and
• follow our Community Guidelines.

Taking part in gatherings and activities is voluntary. Please take part only in activities that feel right for you and look after your own wellbeing during events.

We may photograph or record Longevity Live sessions and gatherings for community or promotional use. You can ask not to be included.

12. Payments

Membership fees are paid in advance, monthly, unless stated otherwise at checkout. Payments are processed securely by third-party payment providers, and we do not store your card details.

Prices, billing dates and renewal terms are shown at checkout.

13. Commitment, cancellation and refunds

Every membership runs for six months. The Self membership is paid monthly over the full six months. Core and Concierge memberships are also paid monthly and can be cancelled at any time during the six months, with the cancellation taking effect at the end of the current billing month.

If you are a consumer in the European Union, you may have the right to cancel your purchase within 14 days without giving a reason. If you ask us to start your membership during those 14 days, we may charge you for the part of the service already provided.

If we cancel or substantially change a service or gathering you have paid for, we will offer a suitable alternative, credit or refund.

Nothing in these Terms affects your statutory consumer rights.

14. Your health

The Good Span offers science-backed practices, education and support for healthy habits and connection. It does not diagnose, treat, cure or prevent any medical or mental health condition, and it is not medical, psychological or therapeutic advice.

Please speak to a qualified healthcare professional before making significant changes to your lifestyle, especially if you have a medical condition, injury or mental health concern. If you need urgent help, contact your local emergency services.

15. Intellectual property

All content on The Good Span, including our brand, text, graphics, practices, educational materials, software and digital experiences, is owned by or licensed to PALIX UNLIMITED LTD and is protected by intellectual property laws.

You may not copy, reproduce, distribute or commercially use any part of The Good Span without our written permission.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of The Good Span.

Nothing in these Terms limits or excludes liability where the law does not allow it.

17. Suspension and termination

We may suspend or end your membership if you seriously or repeatedly break these Terms or our Community Guidelines, or if your behavior puts the safety or wellbeing of other members at risk. Where appropriate, we will contact you first.

18. Changes to The Good Span

We keep developing The Good Span, so we may add new features, change existing services or stop offering some of them. If a change significantly affects your membership, we will give you reasonable notice wherever possible.

19. Changes to these Terms

We may update these Terms from time to time. If we make significant changes, we will tell members before the new Terms take effect. If you keep using The Good Span after that date, the updated Terms will apply.

20. Governing law

These Terms are governed by the laws of Malta. Any disputes are subject to the exclusive jurisdiction of the Maltese courts, except where consumer protection laws in your country give you the right to bring a claim locally.

21. Contact us

If you have any questions about these Terms, please contact us at hello@thegoodspan.com.