Privacy Policy
Effective date: 19 October 2026
At The Good Span, we believe trust is fundamental to wellbeing. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have regarding your data.
By using The Good Span, you acknowledge that you have read this Privacy Policy.
1. Who We Are
The Good Span is operated by PALIX UNLIMITED LTD, a private limited company registered in Malta under Company Registration Number C101345, with its registered office at:
PALIX UNLIMITED LTD, 187, Office 16, Wine Pressers Wharf, Marsa MRS 1912, Malta.
For privacy-related questions, please contact us at: hello@thegoodspan.com
2. The Information We Collect
The information we collect depends on how you use The Good Span.
Account Information. When you create an account, we may collect:
- Name
- Email address
- Password (encrypted)
- Membership information
- Payment status
Payment card details are processed securely by our payment provider and are never stored by The Good Span.
Assessment Information. To personalise your experience, we collect information that you choose to provide through assessments and questionnaires, including:
- Wellbeing assessments
- Lifestyle habits
- Personality questionnaires
- Goals and aspirations
- Areas you would like to improve
- Preferences relating to your wellbeing journey
Personalised Journey Information. During your participation, we may collect:
- Selected practices
- Practice completion
- Feedback
- Reflection responses
- Progress throughout your Span
Community Participation. If you participate in an event or gathering, we may process:
- Event attendance
- Community interactions
- Feedback submitted to us
Technical Information. When you interact with our website or assessments, we may automatically collect:
- Device type
- Browser
- IP address
- Operating system
- Pages visited
- Session information
- Cookies
- Analytics data
3. Why We Process Your Information
We process your information to:
- create and manage your account;
- personalise your Span;
- recommend evidence-based wellbeing practices;
- tailor educational content;
- communicate important information about your membership;
- improve The Good Span;
- understand how members use our services;
- comply with legal obligations.
We only collect information that is relevant to providing and improving your experience.
4. AI-Supported Personalisation
The Good Span uses artificial intelligence to help personalise your experience.
AI may analyse the information you choose to share in order to:
- recommend personalised practices;
- support habit formation;
- adapt recommendations over time;
- provide reflective coaching;
- personalise educational content.
AI assists in generating recommendations but does not make medical, psychological or therapeutic decisions.
Our team may review aggregated or anonymised data to improve the quality of our recommendations.
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your information on the following legal bases:
Performance of a contract. To provide your membership and personalised experience.
Consent. Where you explicitly consent to particular activities, such as receiving newsletters.
Legitimate interests. To improve The Good Span, ensure security, develop new features and understand how our services are used.
Legal obligations. Where required by law.
6. Sharing Your Information
We never sell your personal information.
We may share information with trusted service providers who help us operate The Good Span, including:
- payment providers;
- cloud hosting providers;
- analytics providers;
- email communication services;
- customer support platforms.
These providers process information only on our behalf and under appropriate contractual safeguards.
7. International Transfers
Some of our technology providers may process information outside the European Economic Area.
Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other approved transfer mechanisms.
8. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations and improve The Good Span.
When your account is deleted, we will remove or anonymise your personal information unless we are legally required to retain it.
9. Your Rights
Under GDPR, you have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion of your information;
- restrict processing;
- object to certain processing;
- receive a copy of your data;
- withdraw consent where processing is based on consent.
You can exercise these rights by contacting us.
10. Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
However, no online service can guarantee absolute security.
11. Cookies
The Good Span uses cookies and similar technologies to:
- keep you signed in;
- remember your preferences;
- understand website usage;
- improve performance.
For more information, please see our Cookie Policy.
12. Children's Privacy
The Good Span is intended for adults aged 18 years and over.
We do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time as The Good Span evolves, introduces new features or to reflect changes in legal requirements.
Where significant changes are made, we will notify members before they take effect.
14. Research and Product Improvement
We continuously improve The Good Span by evaluating how members use the platform and which features support meaningful behaviour change. Wherever possible, we use aggregated or anonymised information for this purpose. We will never publish or share information that identifies individual members without their explicit consent.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: hello@thegoodspan.com